Srimathi Jewellers respects your privacy. This Privacy Policy explains what personal information we collect throughwww.srimathijewellers.com, why we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you use the website, we may collect:

• Name, email address, phone number, billing address, shipping address, and account details.

• Order details, products viewed or purchased, wishlist, cart, returns, refunds, and customer-support communications.

• Payment status and transaction references. Complete card or banking credentials are handled by authorised payment providers and are not directly stored by us.

• Device, browser, IP address, approximate location, referring page, pages visited, session activity, and cookie or similar identifier data.

• Information you voluntarily provide through forms, email, telephone, WhatsApp, reviews, surveys, or social media.

2. How We Use Information

We may use personal information to:

• Create and manage your account.

• Process payments, fulfil orders, arrange delivery, and provide invoices and order updates.

• Handle cancellations, returns, replacements, refunds, warranties, and support requests.

• Verify transactions, prevent fraud, secure the website, and comply with legal obligations.

• Remember cart and wishlist activity and personalise your shopping experience.

• Analyse website performance and improve products, navigation, advertising, and customer service.

• Send promotional messages where you have provided consent or where otherwise permitted by law. You may opt out at any time.

3. Cookies and Analytics

We use necessary cookies for functions such as login, cart, checkout, security, and preferences. With consent where required, we may also use analytics and advertising technologies to understand website usage and measure campaigns. These may include services such as Zoho, Google Analytics/Tag Manager, Microsoft Clarity, Zoho PageSense, and Meta Pixel.

You can manage cookies through your browser and any consent controls available on the website. Disabling necessary cookies may prevent some store functions from working correctly.

4. When We Share Information

We may share only the information reasonably necessary with:

• Zoho Commerce and other providers that host or operate our store.

• Payment gateways, banks, fraud-prevention providers, and accounting or tax services.

• Courier, logistics, insurance, and fulfilment partners.

• Email, messaging, analytics, advertising, customer-support, and IT service providers.

• Professional advisers, regulators, law-enforcement agencies, or courts where required by law or necessary to protect rights, safety, and security.

• A successor organisation in connection with a merger, acquisition, restructuring, or sale of the business, subject to applicable law.

We do not sell personal information for money. Service providers are expected to process information only for authorised purposes and with appropriate safeguards.

5. Data Retention

We retain personal information only for as long as reasonably necessary for orders, customer service, accounting, taxation, fraud prevention, dispute handling, warranty records, and other legal or business requirements. Retention periods may vary depending on the type of information and applicable law.

6. Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information. However, no internet transmission or storage system is completely secure, and absolute security cannot be guaranteed. Keep your password confidential and contact us promptly if you suspect unauthorised use of your account.

7. Your Choices and Rights

Subject to applicable law, you may ask to access, correct, update, or delete personal information held by us, or withdraw marketing consent. Certain records may need to be retained to comply with legal, tax, accounting, fraud-prevention, or contractual obligations.

To stop promotional emails, use the unsubscribe option in the message or contact us. Transactional communications relating to an order or account may still be sent.

8. Children's Privacy

Our online store is not intended for independent use by children who cannot legally enter into a contract. Purchases for minors should be made by a parent or legal guardian. If you believe a child has provided personal information without appropriate consent, contact us.

9. External Links

The website may contain links to social networks, maps, marketplaces, or other third-party sites. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties process information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The updated version and effective date will be posted on this page.

11. Privacy Contact

For a privacy question or request, contact:

Srimathi Jewellers
94, Big Bazaar Street, Mannargudi, Thiruvarur District, Tamil Nadu 614001, India
Email: srimathijewellersmannai@gmail.com
Phone/WhatsApp: +91 73588 03991