This Shipping and Delivery Policy explains how orders placed throughwww.srimathijewellers.com are processed and delivered.

1. Order Processing

Orders are processed after payment and order details are verified. Ready-stock items are normally prepared for dispatch within the processing period communicated in the order confirmation. Customised, engraved, resized, made-to-order, back-order, or specially sourced products may require additional time. We will contact you if a material delay is expected.

2. Estimated Delivery Time

• Within India: approximately 4–6 business days after dispatch for readily available products.

• International orders: approximately 25–35 days after dispatch for readily available products, subject to destination and customs clearance.

• Custom-made or back-order products: may require up to an additional 40 days, depending on the product and work involved.

These are estimates, not guaranteed delivery dates. Sundays, public holidays, courier disruptions, extreme weather, remote-location serviceability, customs procedures, and events outside our control may cause delays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before the order is confirmed. International customers are responsible for destination-country customs duties, import taxes, clearance fees, and any other local charges unless expressly stated otherwise.

4. Packaging and Insurance

Products are packed carefully in protective, tamper-evident packaging. Relevant certificates or product documents will be included where applicable. Where shipment insurance is provided, coverage is subject to the terms of the insurer and courier partner.

5. Address and Recipient Information

Provide a complete and accurate delivery address, postcode, phone number, and recipient name. For security or high-value deliveries, the courier or Srimathi Jewellers may request identity verification as permitted by law.

The shipping address can be changed only before dispatch and only if the request can be accommodated. Once dispatched, rerouting may not be possible. Any additional rerouting or reshipment charge caused by an incorrect or changed address may be payable by the customer.

6. Dispatch and Tracking

When an order is dispatched, available tracking information will be sent by email, SMS, WhatsApp, or through your account. Products in one order may occasionally arrive in separate shipments. We will inform you if this affects charges or delivery expectations.

7. Delivery Attempts and Non-Delivery

The courier may make multiple delivery attempts according to its policy. If delivery fails because the recipient is unavailable, the address is incorrect or incomplete, identity verification is refused where reasonably required, or the parcel is unclaimed, it may be returned to us. Actual return, handling, and reshipment charges may be payable by the customer before redispatch.

8. Damaged or Tampered Parcels

Inspect the outer package before accepting delivery. If it is visibly open, tampered with, or severely damaged, refuse delivery where possible and contact us immediately.

For a damaged, missing, empty, or incorrect shipment, contact us within 2 calendar days of delivery. Keep the packaging, invoice, labels, and product. Clear photographs and a continuous unboxing video showing the sealed package, shipping label, opening, and contents may be requested to support the claim.

9. International Orders

International delivery is subject to destination serviceability, import restrictions, customs clearance, and local law. The customer is responsible for accurate recipient information and applicable destination charges. Delays caused by customs are outside our direct control. Eligibility for cancellation or return is governed by our Cancellation, Return, Replacement and Refund Policy.

10. Contact Us

For delivery assistance, contact:

Email: srimathijewellersmannai@gmail.com
Phone/WhatsApp: +91 73588 03991
Business hours: 9:30 AM–6:30 PM IST